Salesforce Center of Excellence

2026-11-03

The Indiana Office of Technology ( IOT ) has established a Low Code No Code Center of Excellence ( LCNC CoE ) that includes programs Salesforce Core and Microsoft Power Platform / Dynamics 365 for the State of Indiana ( SOI ) within the Centralized Application Services Division . These programs aim to enhance the state ' s digital capabilities by leveraging low - code and no - code platforms to deliver cost - effective , user - friendly business solutions with the goal of overall cost savings , realized efficiencies , and improved constituent services . The LCNC CoE provides a range of services , including reusable components , documented patterns , best practices , technical consultation , troubleshooting support , licensing and procurement support , training , Org and Environment health assessments , project auditing , inter - agency collaboration , enterprise portfolio oversight , improved platform security , and enterprise leadership with the support of the LCNC Governance & Steering Committees for Salesforce and Power Platform as well as a low cost / low barrier Maintenance and Support program for Salesforce CRM . Objectives The objectives for the Low - Code / No - Code Salesforce Center of Excellence ( CoE ) include , but are not limited to : • Establish and Evolve the Salesforce CoE Delivery Framework Design , implement , and continuously refine a scalable delivery framework that promotes best practices , accelerates solution deployment , and aligns with the State of Indiana ’ s digital transformation goals . • Optimize Project Intake and Prioritization Maintain and optimize a transparent and efficient intake system for Low - Code / No - Code requests , enabling data - driven prioritization , streamlined approvals , and continuous process improvement . • Deliver a Strategic and Actionable Roadmap Develop and maintain a dynamic roadmap that outlines monthly deliverables , key milestones , and long - term strategic initiatives to guide the CoE ’ s evolution and impact . • Institutionalize Governance and Reusability Standards Define and enforce governance protocols , reusable components , and architectural patterns that ensure consistency , scalability , and security across enterprise LowCode / No - Code implementations . • Champion Statewide LCNC Leadership Lead strategic planning and innovation efforts to shape the future of Low - Code / NoCode development across state agencies , fostering a culture of agility , collaboration , and continuous learning . • Enable Cross - Divisional Integration and Synergy Partner with IOT divisions — including Security , Architecture , Data Exchange , and Automation — to identify and implement cross - functional solutions that maximize platform interoperability and enterprise value .

Indiana

2026-04-08