ScotRail Customer Contact Centre
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Source: Public Contracts Scotland
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include pa
- Status
- Closed
- Sector
- Road
- Location
- United Kingdom
- Updated
- 3 Nov 2026
- Source
- Public Contracts Scotland
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Tender Information
Participants
| Not available for this record. |
Status
Original status | open |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the futureCPV: 79512000, 79512000, 79511000, 79510000, 79500000. |
Location
Country | United Kingdom (UK) |
Source
Source | Public Contracts Scotland |
URL |
More Details
Record type | Tender |
Sector | Road |
Article published date | 2025-11-15 |
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