Service Desk Support Officer CUATPS2024
Bids closed Sep 2026 · Australia
Assisting primarily on reform related queries and tickets Identifying trends and workflows that can be better improved First point of contact for all enquiries Problem Management and Call Escalation Management Service Desk Management Remotely Supporting customer requests and incident by phone and email Controlling and monitoring the ticketing system Initial troubleshooting of incidents Support ITI
- Status
- Closed
- Sector
- Road, Commercial, Residential
- Location
- Australia
- Updated
- 3 Nov 2026
- Source
- western_australia
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Tender Information
Participants
| Not available for this record. |
Status
Original status | awarded |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Assisting primarily on reform related queries and tickets Identifying trends and workflows that can be better improved First point of contact for all enquiries Problem Management and Call Escalation Management Service Desk Management Remotely Supporting customer requests and incident by phone and email Controlling and monitoring the ticketing system Initial troubleshooting of incidents Support ITIL process including outages Continual communications with incident manager Provision and Modification of accounts through proper channels |
Original sector | Temporary personnel services |
Budget |
Location
Country | Australia |
Source
Source | western_australia |
URL |
More Details
Record type | Tender |
Sector | Road, Commercial, Residential |
Article published date | 2026-10-12 |
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