Social Security Scotland - Provision of 30 Client Advisors - Dundee

2026-11-03

The provision of 30 client advisors located in Dundee providing the following services:- Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way.- Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face.- Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information.- Will process payments, client requests, record case updates accurately and arrange appointment bookings.- Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.- Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data.- Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.- Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.CPV: 79620000.

United Kingdom (UK)

2026-07-29