Splunk Cloud Subscription Renewal

2026-11-03

SCOPE OF WORK Section 2 . 1 Purpose : The purpose of this solicitation is to renew the Splunk Cloud subscription for a 12 - month duration as stipulated in Section 2 . 2 . Section 2 . 2 Requirements : The vendor shall provide MHBE the following : Item Description Quantity / Capacity Start Date End Date SE - S - CLDGOVFED - ST Splunk Cloud Subscription with Federal Compliance impact level controls . Encryption at Rest , and Standard Success Plan - GB / day ( Renewal ) Provisioned in FedRamp Moderate Environment Includes : - 9000 GB of storage . - Support as described at https :// www . splunk . com / en_us / suppor t - andservices / support - programs . html GovCloud ( US East ) 100 GB / day 4 / 22 / 2026 4 / 21 / 2027 SE - S - ARCFED - ENC Splunk Cloud Subscription with Federal Compliance impact level controls , Encryption at Rest – Dynamic Data Archive – 500GB Increments ( Renewal ) GovCloud ( US East ) 40 units 4 / 22 / 2026 4 / 21 / 2027 Scope of Standard Maintenance MHBE requests Standard Support directly from Splunk as part of this purchase and will be included in the price . The information and table below provide the target response times : 1 . Access to new versions / updates / fixes 2 . Access to Documentation 3 . Access to Splunk Answers 4 . Live Product Roadmap 5 . Online Case Submission 6 . Online Case Status Verification 7 . Phone Support Severity Metric & Target Response Time P1 : A production installation of purchased Splunk software is completely inaccessible or the majority of its functionality is unusable • Availability : 24 / 7 x 365 • Response Time : 2 hours • Update Time : Daily • Targeted Fix / Workaround Time : 1 business week P2 : One or more important features of purchased Splunk software has become unusable • Availability : 8 - 5 Business Days • Response Time : 1 Business Day • Update Time : Weekly • Targeted Fix / Workaround Time : 1 business week P3 : Any other case where a feature of purchased Splunk software is not operating as documented • Availability : 8 - 5 Business Days • Response Time : 2 Business Days • Update Time : None • Targeted Fix / Workaround Time : Next Release P4 : All general questions • Availability : 8 - 5 Business Days • Response Time : 2 Business Days • Update Time : None • Targeted Fix / Workaround Time : NA

Maryland

2026-05-02