How can I verify the tender source and access bidding documents for “SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services”?

Taiyo’s tender pages link back to the originating system via https://ssl.doas.state.ga.us/gpr/eventDetails?eSourceNumber=PE-92700-RFQC-2026-000000007&sourceSystemType=gpr20, referencing Georgia Procurement Registry as the source. Users can follow the official link to download tender documents and submission instructions.

SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Q: What is the current bidding status of the tender “SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services”?

The status recorded for “SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services” is notice of intent to award.

Bids closed Apr 2026 · Georgia · Last reported Mar 2026

Tender

Notice Of Intent To Award

Status: Closed
Sector: Road
Location: Georgia, United States of America
Updated: 3 Nov 2026
Source: Georgia Procurement Registry

ConstructChat

Ask ConstructChat about SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Pick a question to edit it, or write your own.

First answer free · no account

I am a

Tender Information

3 Q

The tender “SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services” is a tender record in Taiyo, linked to the Road sector. It is issued for works, goods, or services related to Georgia, United States.

Participants

Not available for this record.

Status

Original status	notice of intent to award
Taiyo status	Closed
Taiyo last update	2026-11-03

Contact

Not available for this record.

Description

The State Road and Tollway Authority (SRTA) is requesting firms to submit their qualifications for a comprehensive customer service staffing optimization operations and support services. The selected service provider for SRTA¿s Customer Service Center (CSC) operations and support will be responsible for offering all necessary facilities, hardware, software, infrastructure, and technical, administrative, and operational staffing to fulfill all requirements, including but not limited to: ¿ Customer Service Operations ¿ Payment Processing and Financial Support ¿ Case Management and Dispute Resolution ¿ Mail Processing and Correspondence Support ¿ Call Center and Live Chat Services ¿ Quality Assurance and Continuous Improvement: ¿ Training and Knowledge Management ¿ Staffing, Personnel Management, and Facilities ¿ Project Management, Reporting, and Governance ¿ Coordination with SRTA and Third Parties

Original sector

Services / Special Projects

Location

Country	United States of America (USA)
State	Georgia

Source

Source	Georgia Procurement Registry
URL

More Details

Record type	Tender
Sector	Road
Article published date	2026-10-22

Research

Free account

View all details

You are reading the public part. A free account opens the rest:

Every detail on this tender
News and media coverage
Technical research

View all details

Free account · no card · lands you back on this tender

SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Ask ConstructChat about SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Tender Information FAQ

Tender Information

Research

View all details

More Road tenders in United States