START On - Demand Microtransit Services

2026-11-03

The selected Proposer will continue to operate the existing pooled , on - demand rideshare service and work with START to optimize and potentially expand it . The following requirements define the minimum scope of service . 2 . 1 Service Area and Hours ● Core service area : the Downtown zone as defined in Exhibit 1 , with scheduled service to the Teton County Library and Albertson ' s at designated times of day ( see Exhibit 1 for current time - of - day schedule ). ● Expansion areas : START may direct the Proposer to extend service to additional locations within County limits during the contract period , including but not limited to the South Park Loop area and other zones identified in Exhibit 1 . Potential expansion areas are shown on the Exhibit 1 map . Proposals must include a unit cost and lead time for adding service zones or hours . ● Hours of operation : 6 : 00 a . m . to midnight daily . Final hours to be confirmed with the selected Proposer . ● Target Level of Service ( LOS ): maximum 15 - minute median wait time throughout operating hours . 2 . 2 Booking and Customer Interface 1 . Provide a smartphone app compatible with the last three major versions of iOS and Android . The app is the primary booking tool and must be updated as new OS versions are released . 2 . Allow customers to reserve , modify , and cancel trips in advance through the app . 3 . Provide a call center or equivalent phone - based booking option for riders without smartphones . Proposals that include this capability will receive up to 2 additional points ( on the 1 – 5 scale ) in the Technology and Platform evaluation category . 4 . Provide automated ride - status notifications ( call , text , or push ) including : a reminder when the vehicle is 5 minutes away , notification upon arrival , and follow - up for missed pickups . 5 . Provide a pre - booking option ( 24 hours to 7 days in advance ) for seniors and ADA - eligible riders , with guaranteed capacity . Pre - booked ADA trips are exempt from the pooling requirements below and should be reported separately . 2 . 3 Dispatch and Routing Platform START will place higher value on proposals that deploy a centralized , fully automated platform capable of : 1 . Receiving and processing all trip requests from the app and call center ( if offered ); 2 . Validating each origin - destination pair against the service area and , for trips near a fixed route ( within 0 . 15 mile ), redirecting riders to the nearest stop ; 3 . Identifying WAV requests and including additional buffer time for wheelchair / ADA loading and unloading ; 4 . Dispatching the nearest suitable vehicle on the most efficient route while maintaining the agreed LOS for all passengers aboard ; 5 . Routing around road closures , construction , and restricted areas ; 6 . Maximizing ride - pooling to minimize vehicle miles traveled and maximize occupancy ; 7 . Providing real - time ETA and vehicle - approach direction to the customer ; 8 . Integrating with the Transit trip - planning app and generating / maintaining a GTFS - Flex feed . The Proposer must be integrated via SDK or API with the Transit Royale App , or demonstrate the ability to complete equivalent integration within 60 days of contract award ; 9 . Providing a post - trip interface for customer ratings , trip - purpose surveys , and mode - shift questions ; and 10 . Exposing trip data to START via API , FTP , or equivalent .

Rocky Mountain E-Purchasing System

2026-05-06