Survey Software

2026-11-03

SCOPE OF WORK AND PROJECT REQUIREMENTS The selected vendor shall provide a comprehensive survey software solution and related implementation , support , and training services to meet the University ’ s institutional , academic , and research needs . The scope of work includes , but is not limited to , the following : Functional Requirements • Allow creation , distribution , and management of surveys for multiple use cases ( e . g ., course evaluations , student satisfaction , alumni feedback , institutional research , and faculty / staff surveys ). • Support various question types , branching logic , skip logic , randomization , and multilingual surveys . • Include advanced analytics and reporting tools for real - time insights , trend analysis , and data export ( CSV , Excel , SPSS , etc .). Technical Requirements Offer integration capabilities with the University ’ s existing systems such as : • Learning Management System ( LMS ) • Single Sign - On ( SSO ) • Student Information System ( SIS ) • Data warehouse or business intelligence tools • Provide institutional branding and customization options . • Support collaboration and role - based access for administrators , faculty , staff , and students . • Enable secure data collection through multiple channels ( email , QR code , mobile , web link , etc .). Implementation • Work with University stakeholders to configure the system based on institutional requirements . • Support user account setup , permissions , and access control design . • Assist in importing existing survey templates and historical data ( if applicable ). Training & Documentation • Provide initial and ongoing training for system administrators , faculty , and end users . • Deliver user manuals , quick start guides , and video tutorials . • Offer “ train - the - trainer ” sessions to build internal capacity . Support & Maintenance • Regular software updates and upgrades as part of the license or maintenance agreement . • Defined service level agreements ( SLAs ) for uptime , response , and issue resolution times . • Regular software updates and upgrades as part of the license or maintenance agreement . • User portal to help resolve encountered issues and questions . Security & Compliance • Comply with all applicable data privacy and security standards ( e . g ., FERPA , GDPR , HIPAA if applicable ) • Provide data retention , and deletion agreement per university policy . • Use secure data transmission and storage protocols ( encryption in transit and at rest ) • Provide agreement regarding data handling , data transparency , etc .

MITN

2026-04-29