Swim Lesson Instruction

2026-11-03

CONTRACTOR shall : 1 . Abide by all information provided by the CONTRACTOR in the Proposal in response to this RFP . 2 . Lessons will be paid at the rate ( s ) as indicated in the CONTRACTOR ’ s submitted Proposal . 3 . CONTRACTOR agrees to abide by and follow all policies within the “ Independent Contract Instructor Handbook ” and “ Independent Contract Instructor Proposal Information ” documents and any addendums . ATTACHMENT C . 4 . Provide excellent customer service , build rapport and be responsive to City Staff and Residents . This must be in line with current PCS customer service expectations as outlined in the Independent Contract Instructor Handbook . 5 . CONTRACTOR to supply all materials , labor , and equipment necessary to support the swim instruction program . 6 . Provide consistent Swim Instructors . 7 . CONTRACTOR to ensure all federal and state requirements for working with minors are adhered to for all employees including but not limited to employee background checks , reference checks , and tuberculosis screening process . 8 . CONTRACTOR and employees must meet all Mandated Reporter responsibilities as defined by California Penal Code . 9 . CONTRACTOR shall promptly handle customer complaints by working with the CITY to remedy the situation . 10 . CONTRACTOR should recruit Swim Instructors from San Ramon and give priority to qualified candidates that live in San Ramon . 11 . Scholarships for financial aid must be accepted through the City of San Ramon ’ s scholarship fund . 12 . Ensure Instructors appear for lessons wearing appropriate attire and have a clean presentable appearance . 13 . Ensure all staff refrain from using cell phones or other electronic devices during work shifts unless it is for work purposes and is part of the employee ’ s job duties . 14 . Ensure that staff enforces City of San Ramon aquatics facilities rules as they pertain to the swim lesson program . ATTACHMENT D . 15 . Review Emergency Procedures with CONTRACTOR staff and keep procedures accessible as reference for staff at each facility . ATTACHMENT E . 16 . CONTRACTOR shall submit for City review and approval a swim lesson program marketing plan and shall implement the approved plan . At a minimum , the marketing plan shall include goals and objectives , target audiences , key messages , marketing strategies and tactics , implementation schedule , budget and total estimated dollar value , and performance metrics . 17 . CONTRACTOR shall meet with the CITY no less than once per month during the swim lesson season to review swim lesson program performance and shall also meet with the CITY prior to each swim lesson session ( Spring , Summer , and Fall ) for planning purposes . Pre - session planning meetings may be held in conjunction with the required monthly meetings . 18 . CONTRACTOR shall provide a minimum of two ( 2 ) public water safety education events per year designed to promote water safety awareness . These events may be conducted in conjunction with planned elements as outlined in the marketing plan . 19 . CONTRACTOR to complete the following end of season items : a . End of Season review meeting no more than twenty ( 20 ) days after the last swim lesson day of the Fall session . b . Submit a proposed swim lesson schedule for the subsequent year no more than thirty ( 30 ) days after the last swim lesson day of the Fall session . c . Establish an agreed upon swim lesson schedule and any change to fees for the subsequent year with CITY no later than December 1 of each year . CITY shall : 1 . Provide a clean and safe facility for scheduled lessons at the SROP and Aquatic Park and the DVAC . 2 . Provide certified lifeguards to provide supervision and support the safety of the program and facility . 3 . Provide Emergency Procedures and Policies . 4 . Provide storage and shared workspace . 5 . City provides marketing opportunities that includes program information in quarterly activity guides , on the city website , email blasts , social media postings and promotional opportunities through partners , events and camp fairs . 6 . CITY to manage the registration process for customers to sign up for swim lessons .* 7 . CITY to provide end of season registration information no later than five ( 5 ) business days after the last swim lesson day of the Fall session .** 8 . CITY to provide up to 15 hours of classroom time at SROP and 22 hours of pool time at either SROP or DVAC for the purpose of staff trainings or meetings . *” CITY to manage the registration process for customers to sign up for swim lessons ” will be removed if selected CONTRACTOR utilizes their own registration process . **” CITY to provide end of season registration information no later than five ( 5 ) business days after the last swim lesson day of the Fall session .** will be revised to “ CONTRACTOR to provide end of season registration information no later than five ( 5 ) business days after the last swim lesson day of each Spring , Summer , and Fall sessions .** if selected CONTRACTOR utilizes their own registration process .

California

2026-03-27