TBS Lab TBS Lab Service Agreement APS One and Masterclave 10

2026-11-03

Scope of Coverage : The Business Full Service Agreement should cover all : • Telephone support • Labor on machines • Travel expenses of service technician • All parts needed to repair machine • Unlimited number of telephone support calls and on - site service visits , if necessary to resolve the issue during business hours only . • Service must be provided by a trained technician or field service engineer . • One annual Preventative Maintenance on each machine . • Annual Service Agreement from May 2025 to May 2026 Coverage Hours : • Onsite Support : Available between 8 : 00AM – 5 : 00PM local time in the Continental U . S ., Monday through Friday ( excluding locally observed holidays ). • Technical Support : Provided 8 : 00AM – 5 : 00PM local time in the Continental U . S ., Monday through Friday ( excluding locally observed holidays ). • Preventive Maintenance : All Instruments with the Service Agreement receive 1 Preventative Maintenance visit (“ PM ”) per year during business hours . • Remote Support by a trained technician via remote program access to troubleshoot on instrument during Business hours . • Service Level : Supplier shall use reasonable efforts to provide Customer on - site remedial maintenance during the stated coverage hours ( 8 : 00AM – 5 : 00PM ) within twenty - four ( 24 ) hours of determination that an on - site visit is necessary . Catalog Number : 4705480 ; Description : BioMerieux Masterclave 10 ( SN10168173 )

Alabama

2026-05-10