Text Messaging Service

2026-11-03

Implementation & Onboarding ● Dedicated implementation manager during onboarding ● Custom configuration of the platform ● Technical support for data integrations ● Defined data and message structure ● Single sign - on ( SSO ) capability ● Training for platform users ● FedRAMP compliance or government cloud access with NIST 800 - 53 controls or equivalent Standard Features ● Technical support ● Support for five or more active programs under one account ● Unlimited SMS / MMS messages ( up to 20 , 000 contacts per month ) ● Unlimited users ● Unlimited data storage ● Virtual advisor chatbot functionality ● AI integration ● One - to - one messaging ● Two - way messaging ● Bulk text messaging ( scheduled , triggered , or manual ) ● Contact management tools Standard Deliverables & Metrics ● Dedicated account manager ( s ) ● Email and phone support ● Semi - annual utilization and success meetings ● Content modification and data update requests completed within 72 hours ● New program creation within five business days ● Mobile carrier and messaging compliance ● User and administrator training ● Webinars focused on increasing student engagement ● Analytics dashboard with contact , message , and user data ● Ability to export and import contacts in bulk , . csv preferred ● Monthly standard message exports with predefined fields ● Assigned user roles and permissions ● ISAC ownership of phone numbers preferred

Illinois

2026-04-08