TOT and VRBLT Administrative and Audit Services

2026-11-03

The Contractor shall be responsible for Billing and Collection Issuance of certificates , tax returns , notices , and delinquency notices are prepared accurately and within ten ( 10 ) business days with ≥ 99 % accuracy Processing of payments are correctly applied and reconciled to operators ' accounts with a ≥ 99 % accuracy Management of active and inactive TOT , STR and VRBLT accounts Customer service support for operator inquiries are responded to within two ( 2 ) business days and resolved within five ( 5 ) business days 2 . 2 . The Contractor shall provide Compliance Monitoring and Enforcement Unregistered and non - compliant TOT , STR , and VRBLT operators are identified and contacted within fifteen ( 15 ) business days Monitoring of short - term rental platforms and other relevant data sources Support for enforcement actions consistent with County ordinances Continued monitoring of active operators with an overall increase in 5 - 10 % in STR compliance per one ( 1 ) year service period 2 . 3 . The Contractor shall provide Auditing Services Conduct audits on 25 % of TOT , STR , and VRBLT accounts per one ( 1 ) year service period Identify under - reported or unpaid taxes , fees , penalties , and interest Prepare and complete audit reports , findings , and recommendations on schedule with a resolution time of sixty ( 60 ) days Assist County staff with audit follow - up , appeals , and dispute resolution 2 . 4 . The Contractor shall provide Reporting and Data Management Provide regular , standardized , and ad hoc reports to County staff within ten ( 10 ) business days Maintain secure , accurate , and confidential records Ensure compliance with data privacy , public records , and retention requirements

California

2026-05-10