TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
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Source: TED Europa
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built aroun
- Status
- Closed
- Sector
- Road, Broadband, Power Transmission, Power Generation (CCGT), Telecommunications
- Location
- Ireland
- Updated
- 3 Nov 2026
- Source
- TED Europa
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Tender Information
Participants
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Status
Original status | contract award notice |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support. |
Original sector | IT services: consulting, software development, Internet and support |
Location
Country | Ireland |
City | Ireland |
Source
Source | TED Europa |
URL |
More Details
Record type | Tender |
Sector | Road, Broadband, Power Transmission, Power Generation (CCGT), Telecommunications |
Article published date | 2026-03-07 |
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