Transportation Services for the Healthy Start Program

2026-11-03

Bid for Client Transportation Services for the Healthy Start Program - Transportation Assistance for New Mothers with Barriers in Attending Prenatal AppointmentsIntroduction , Purpose and IntentThe intent of this annual quote is to establish a one - year service agreement for non - emergency transportation services for clients of Dallas County Health and Human Services ( DCHHS ). Services shall include transportation to and from DCHHS facilities and other authorized origins and destinations , as deemed necessary , and must be provided in compliance with all applicable Federal , State , and Local laws . DCHHS is seeking bids from qualified transportation network vendors , rideshare contractors , or similar transportation service providers to fulfill this need . DCHHS is a nationally accredited public health department serving more than 2 . 6 million Dallas County residents through approximately 16 health and social service programs . Among these is the Maternal & Child Health Program , which supports expectant parents and new families through access to prenatal care , education , and essential health services . Many program participants experience barriers to attending prenatal , postpartum , and infant medical appointments . The intent of this agreement is to reduce those barriers by providing reliable non - emergency transportation , thereby improving access to care and supporting positive maternal and child health outcomes . Scope of WorkThe Vendor shall provide non - emergency transportation services for clients traveling to and from Dallas County Health and Human Services ( DCHHS ) facilities and other authorized origins and destinations . The County shall be responsible for reserving and managing transportation reservations on behalf of clients . Reservation ManagementThe Vendor shall allow the County to have centralized administrative permissions to make , modify , and cancel transportation reservations on behalf of clients . The Vendor shall accommodate both advanced reservations and on - call or last - minute ride requests . The Vendor shall acknowledge on - call or last - minute ride requests within 15 minutes . The Vendor shall provide an estimated time of arrival ( ETA ) upon acceptance of the request . For advanced reservations , Dallas County shall provide reservation information at least twenty - four ( 24 ) hours in advance . The County will notify the vendor of cancellations as soon as they are made aware of the cancellation from the client . Reservations made by the County may include individual or shared rides , including transportation for more than one client per trip . Client pick - up and drop - off locations shall not be changed without prior approval from the County . Drivers shall : Wear visible identificationProvide reasonable assistance to clients entering and exiting vehiclesRide Monitoring and Client CommunicationThe Vendor shall provide real - time ride tracking . The Vendor shall provide a mechanism for clients to receive ride notifications , including but not limited to pick - up confirmations , delays , or arrival notifications .“ On - time ” shall be defined as arrival within ± 10 minutes of the scheduled pick - up time , unless otherwise approved by the County . Late arrivals shall be documented and reported to the County . Vendor shall immediately notify the County of any missed or cancelled rides . Accessibility and Client NeedsThe Vendor shall provide transportation options that accommodate clients with disabilities , including but not limited to wheelchairs , scooters , and other mobility devices , in compliance with the Americans with Disabilities Act ( ADA ). Staffing and AvailabilityThe Vendor shall maintain sufficient staffing of qualified drivers to provide services Monday through Friday , 7 : 30 a . m . to 4 : 30 p . m ., excluding County holidays . County HolidaysNew Year ’ s DayMartin Luther King DayCesar Chavez DayMemorial DayJuneteenthIndependence DayThanksgiving ( Thursday and Friday ) Christmas EveChristmas DayPayment and InvoicingClients shall not be charged for transportation services . The vendor shall not solicit tips from clients . The Vendor shall invoice the County on a monthly basis with a summary of the trips with date , pick - up and drop - off times and locations , mileage , rate , and client ID . Licensing and ComplianceThe Vendor shall maintain all licenses , permits , and certifications required by the State of Texas related to vehicle safety and operational standards . The vendor shall provide training to staff related to vehicle safety and operational standards . The Vendor shall comply with all applicable Federal , State , and Local transportation laws , rules , and regulations . Health Insurance Portability and Accountability Act ( HIPAA ) ComplianceThe Vendor shall ensure no client Protected Health Information ( PHI ) stored on any driver ’ s personal cell phone at any time . The Vendor and staff must follow HIPAA guidelines established by the U . S . Department of Health and Human Services . The vendor shall provide training to staff regarding the HIPPA guidelines . Vendor QualificationsThe Vendor shall have a minimum of three ( 3 ) years of experience providing medical or non - emergency transportation services , including experience assisting clients with disabilities . The Vendor shall provide three ( 3 ) letters of reference from previous clients for whom similar services were provided in size and scope comparable to Dallas County . Each letter shall include : Name and title of the referenceEmail address and phone numberBrief description of services renderedLevel of satisfaction with overall servicesSee more

Dallas

2026-05-01