TRANSPORTATION SOFTWARE SOLUTION FOR DSS

2026-11-03

Cumberland County , North Carolina (“ the County ”) is seeking proposals from qualified vendors to supply a Transportation System to support the Department of Social Services ( DSS ) Transportation division . The purpose of this project is to replace the in - house DSS Information Systems – Sailboat with a modern , efficient , and secure platform that better supports the agency ’ s mission to provide reliable transportation services to eligible Medicaid customers . The proposed system must enhance operational efficiency , improve coordination of transportation services , ensure compliance with state and federal regulations , provide a user - friendly interface for staff , transportation providers , and clients , and provide an Application Programming Interface ( API ). It should streamline trip scheduling , dispatching , and state / federal billing processes , offer robust reporting and data analytics capabilities , and integrate seamlessly with existing DSS and State systems to support accurate , timely , and transparent service delivery . A . OBJECTIVES 1 . Improve Access to Care a . Reduce missed appointments due to transportation barriers such as routing . 2 . Enhance Operational Efficiency a . Streamline scheduling , dispatch , and routing through an integrated digital platform . b . Minimize delays , downtime , and duplicate trips by optimizing trip assignments and coordination . c . Improve data sharing between healthcare providers , payers , and transportation vendors . 3 . Ensure Compliance and Safety a . Meet or exceed all federal , state , and local regulations related to patient transport ( i . e ., HIPAA , ADA , CMS , etc .). b . Maintain proper documentation and audit trails for each trip . 4 . Improve Patient Experience and Satisfaction a . Implement feedback mechanisms to monitor service quality . 5 . Strength Coordination and Communication a . Provide transparency to patients and caregivers with real - time updates and notifications . 6 . Optimize Cost Management a . Implement a cost - effective model that ensures value for both the provider and the contracting agency . b . Reduce administrative overhead through automation of billing , reporting , and compliance tracking . 7 . Data Reporting and Analytics a . Collect and analyze transportation metrics such as on - time performance , utilization rates , cancellations , and service quality . b . Support data - driven decision - making and continuous improvement initiatives . 8 . Scalability and Innovation a . Ensure the system can scale to accommodate growth in service demand . b . Encourage innovative solutions such as GPS tracking and AI - based route optimization 9 . Accountability and Performance Measurement a . Establish key performance indicators ( KPIs ) such as on - time performance , trip completion rate , safety incidents , and customer satisfaction . b . Establish provisions for regular performance reporting and service - level agreement ( SLA ) compliance . B . TASKS The task list below includes the desired implementation scope : 1 . System configuration and customization to support the DSS Transportation process . 2 . User roles and permissions setup . 3 . Security setup . 4 . Interface development to include those that are listed within the requested functional requirements Excel spreadsheet . 5 . Application training for County Staff . 6 . System Admin training for County Innovation and Technology Services ( ITS ) key staff . 7 . Vendor configuration review sessions . 8 . Templates , forms , checklists , and workflow creation and validation sessions . 9 . Data dictionaries . 10 . Entity Relationship Diagrams ( ERDs ). 11 . User Acceptance Testing ( UAT ). 12 . Support reporting requirements . 13 . Provide a test and production environment . 14 . Provide an Application Programming Interfaces ( APIs ) reference , if available .

North Carolina

2026-05-08