VA Loan Servicing

2026-11-03

This is a REQUEST FOR INFORMATION only . Pursuant to FAR Part 10 . 002 ( b )( 2 )( ix ) ( Market Research ), the purpose of this notice is to : 1 . Determine the commercial practices of companies engaged in providing the needed service ; 2 . Determine feasibility of use of General Services Administration ( GSA ) Federal Supply Schedule ( FSS ) Pursuant to FAR Part 8 , FAR Part 12 and / or FAR Part 15 ; 3 . Determine availability of Service Disabled Veteran Owned Small Business ( SDVOSB ) and VOSB set aside pursuant to FAR Part 19 ; andThis notice in no way obligates the Government to any further action . The Veterans Benefits Administration ( VBA ) is looking for Loan Servicing ( LS ). Requirement : This notice is issued by the Department of Veterans Affairs ( VA ), Strategic Acquisition Center , Frederick , MD ( SAC - F ), to identify sources capable of providing the services described in the attached DRAFT Performance Work Statement ( PWS ). Submission of Information : All responses must be submitted to Roxana . Cepeda @ va . gov , Won . Chae @ va . gov , and Shawn . Johnson6 @ va . gov by 12 : 00PM EST , on or before Thursday March 5 , 2026 with a Subject line of VA Loan Servicing RFI Response . Responders will receive an electronic confirmation acknowledging receipt of a response , but will not receive individualized feedback on any questions . If your company has the potential capability to perform these contract services , please respond to this Request for Information by providing a capability statement . The number of pages is limited to a total of 20 pages ; size shall be no greater than 8 1 / 2 " x 11 ". The top , bottom , left and right margins shall be a minimum of one inch each . Font size shall be no smaller than 12 - point . Times New Roman fonts are required . Samples in item 12 below are exempt from page and font requirements and size limitations . The capabilities statement must include the following information : Provide a brief corporate profile of your company . Information in this profile should include : Organization name ; DUNS number ; Organization ' s website ; Contact Name ; Contact Telephone ; Contact E - mail address . Business Size ( Large , Small , SDVOSB / VOSB , etc .) NAICS code is 531311 , if believed a better NAICS code is suitable please indicate which one and why . GSA Schedule / Contract Number . What Loan Servicing system do you currently use ? Is it proprietary ? Web based or Cloud based . Do you do collections internally , or outsource them to a third party ? Are your Loan Servicing operations all on shore in the US , or do you offshore some LS functions ? Do you have the capability to partition our LS portfolio to be all onshore ? Does your LS system allow for custom reports to be created ? Does your LS system have Dashboard capabilities ? Are you willing to provide system access to designated VA employees for oversight reviews and quality assurance ? Do you have skip trace capabilities ? If so , are skip traces performed in house or by a third party ? Are you licensed in all 50 states and US territories to originate loans ? Do you have a relationship with a National Title provider so you can check VA PC recordation ? Are your IT functions handled in house , or do you outsource them ? Describe governance in terms of contractor oversight and management necessary to ensure quality of deliverables and contract performance expectations . Describe how you address quality management and continuous process improvement . Describe what factors would affect your pricing model based on the in - scope services for this initiative . Describe what specific additional information about scope requirements are required to provide an informed and competitive solution . Are the objectives clearly defined ? Do you understand what the VA requires ? If not , what information needs to be added , changed and / or reworded ? List any questions and concerns you have regarding this notice and the draft documentsHow would the system / platform / service propose to transfer and exchange data between service provider and the VADescribe your experience with integrating systems with government products or legacy systems ( e . g . financial accounting systems ). Describe Service Level Agreements ( SLA ) and quality reporting managed and conducted on previous contracts . Describe skills and qualifications of key personnel necessary for meeting the VAs objectives included in the PWS . ( i . e ., Underwriter , Credit Analyst , Escrow Staff , Loan Servicing ManagerWhat percentage of the technical capabilities and expertise are resident in the contractor ' s organization ? What percentage of technical capabilities and expertise would require the aid of a subcontractor ? Describe how you ensure security and privacy including compliance with applicable regulatory and security frameworks . Detail your experience with development of systems / solutions that are 508 compliant and integrate seamlessly with multiple assistive technologies . If VA needs to make changes or development to the system used , is there a total hours cap for development and what is the release schedule for changes to said system ? Has your company currently or in the recent past provided a similar solution and service for VA Loan Servicing , to include , but not limited to : Automation – Reduction of time - intensive manual processesCase management – End to end case and plan , creation , implementation , and managementFinancial Processing – Determination and calculation of payment amount based on rules engine ; Interface with financial accounting system to submit payment information and submit and receive financial institution informationIntegration – Integrate with ~ 30 existing VBA systems and services that provide either data or functional requirementsQuality Assurance – Implementation of error handling , quality management , and audit functions with federal regulatory requirements . If so , please provide details on the nature of the services and / or solution provided including , at a minimum , length of time ; the name ( s ) of the organization ( s ); specific contractor citation and your role ( prime vs / sub ). If the role was a sub - contractor , please provide your area ( s ) of responsibility on the contract . Does adding a sizable loan portfolio present any staffing issues to your company ?” Does your Loan servicing system store custodial documents with indexing capability to simplify searches , or is this function housed in a different system ? If there are questions , suggestions , and / or improvements please submit , and they may be utilized in solicitation . Disclaimer : This Request for Information is for market research purposes only and does not constitute a Request for Quotation . It is not considered to be a commitment by the Government to award a contract nor will the Government pay for any information provided . No basis for a claim against the Government shall arise from a response to this Request for Information or Government use of any information provided . Failure to submit information in sufficient detail may result in considering a company as not a viable source and may influence competition and set - aside decisions . Regardless of the information obtained from this Request for Information , the Government reserves the right to consider any arrangement as deemed appropriate for this requirement . Respondents are advised , the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted . No proprietary , classified , confidential , or sensitive information should be included in your response to this Request for Information .

Maryland

2026-05-02