Water & Sewer After Hours Emergency Call Services

2026-11-03

The City of O ’ Fallon , Missouri , is soliciting sealed proposals from qualified companies to provide an afterhours emergency telephone service for the Water & Sewer Department . The call volume for this type of service , over the last couple of years , has typically been between 600 – 900 minutes . However , 20 % of the time the volume range has been approximately 1 , 000 – 1 , 200 minutes . SERVICE REQUESTED : • A statement of experience in providing the services proposed as well as experience in providing services for other entities . • Please provide examples of currently utilized protocols , call scripts , and the ability to connect with local first responders . • A statement of the ability to identify customers who receive service from the City of O ’ Fallon Water , Sewer , or both and the ability to communicate to them about their needs related to these services , then to communicate the concern to after - hours field employees , and the ability to provide canned responses or eliminate an after - hours response . • Provide sample of call documentation processes and a statement of how the information would be provided to the City . • A statement of back - up capability in order to avoid any interruption in after - hours call services . • A cost proposal which shall include a fixed base monthly call handling charge and per minute charge . As well as any other additional charges that may apply . • Any other information believed to be relevant or useful for the City in its selection of an afterhours call service provider .

Missouri

2026-04-29