Website Support and Maintenance Service

2026-11-03

SDSU is soliciting proposals for a Support and Project Work Contract that will provide both routine operational support and the capacity to complete defined web development projects as needs arise . 3 . 1 Ongoing Support and Maintenance • Monthly Drupal Core , Security and Module Updates o Continuous monitoring with review and validation of automated pull requests to ensure main site stability , security and performance through backend updates , maintenance and rapid response to urgent needs . • Support for regular backups and efficient recovery process . • Timely troubleshooting , bug fixes and incident management to minimize disruption . • Pantheon hosting platform support . • Proactive monitoring and validation of PHP and all site dependencies , ensuring secure and timely upgrades . • Ongoing code quality reviews aligned with best practices , leveraging automated code sniffing , validation and testing prior to deployment . • Clear delineation of responsibilities between hosting provider and development team to ensure efficient escalation and issue resolution . • Front - end theming , user experience improvements and third - party integrations . • Development of automated tests to enhance system stability and confidence in changes and deployments . • Quality assurance testing for functionality and usability , with appropriate documentation . • Technical expertise and strategic guidance , including support for enhancements , improvements and feature development . 3 . 2 Accessibility , Compliance and Quality Assurance • All vendor - created web pages , templates , digital components , tools and content must comply with WCAG 2 . 2 Level A and Level AA ( or most current version ) and comply with Section 508 standards . • The vendor is responsible for supporting accessibility , usability and compliance with applicable standards through review and testing . o Using Siteimprove and manual methods . o Any items not meeting accessibility requirements must be remediated or removed .

South Dakota

2026-05-15